Client Services

How can we help you?

FLCLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

FLCLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (844) 220-7600
Fax: (844) 220-7900

You may submit questions for the FLCLASS Client Service team using the form below, and a member of the FLCLASS Service team will contact you. If you would like to contact a member of the FLCLASS Relationship team, please click here.

FLCLASS Client Service Request Form

Common Questions

  • What is the FLCLASS Online Transaction Portal?

  • The FLCLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered FLCLASS Participants to self-manage their FLCLASS investments. The portal is available 24/7, 365 days a year

  • How does a new FLCLASS Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (844) 220-7600 or email clientservices@flclass.com.

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • What is the difference between a wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 3:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of FLCLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

3:00 p.m. ET

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts on your FLCLASS account, please fill out the Signatory and/or Bank Amendment Forms that are available in the FAQs in the Help Section within the FLCLASS Online Transaction Portal.

Holidays/Early Closures