Client Services

How can we help you?

FLCLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

FLCLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (844) 220-7600
Fax: (844) 220-7900

You may submit questions for the FLCLASS Client Service team using the form below, and a member of the FLCLASS Service team will contact you. If you would like to contact a member of the FLCLASS Relationship team, please click here.

FLCLASS Client Service Request Form

Common Questions

  • What is FLCLASS MYACCESS?

  • MYACCESS is a secure, Internet-based transaction system that allows registered FLCLASS Participants to self-manage their FLCLASS investments. MYACCESS is available 24/7, 365 days a year.

  • How does a FLCLASS Participant receive a login for MYACCESS?

  • In order to obtain a MYACCESS online account, FLCLASS Participants may call Client Services at (844) 220-7600 or email clientservices@flclass.com.

  • How long does it take to receive login credentials for MYACCESS?

  • All new usernames and passwords are system generated and will arrive via email one day after the request is made.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 3:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of FLCLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

3:00 p.m. ET

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts on your FLCLASS account, please fill out the Signatory or Bank Amendment Form available in the forms section of MYACCESS.

Holidays/Early Closures